Refund policy
Return and Refund Policy for Promium.shop
We want you to shop with confidence at Promium.shop. If you are not fully satisfied with your purchase, we are here to help.
1. Return Eligibility
Products may be eligible for return if:
- The item is damaged or defective
- The wrong item was received
- The product remains unused and in original packaging
2. Return Timeframe
Return requests must be submitted within 7 days of receiving your order.
3. Non-Returnable Items
The following items may not be eligible for return:
- Used or damaged products caused by customer misuse
- Products without original packaging
- Clearance or final sale items
4. Refund Process
Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
Approved refunds will be processed within 7–14 business days using the original payment method where applicable.
5. Exchange Options
Customers may request exchanges for eligible products subject to stock availability.
6. Damaged or Defective Products
If your product arrives damaged or defective, please contact us immediately with photos/videos of the issue at promium.shop@gmail.com.
7. Return Shipping Costs
Customers may be responsible for return shipping charges unless the return is due to an incorrect or defective item.
8. Cancellation Policy
Orders may only be canceled before shipment confirmation.
9. Contact Information
Email: promium.shop@gmail.com
Phone: 0313 9007959